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Affinitiv’s social and reputation management solutions impact 100% of your customer’s journey from sales to service, by allowing you to target the right person with the right message and control the conversation online by harnessing your most valuable resource…happy customers. Our services make it easy to keep up and engage with customers in ways that help your business grow. Designed at every level to account for the needs of multilocation brands, the Affinitiv approach to social media, review monitoring, analysis, and response makes things simple.
Affinitiv utilizes the largest media network in the world to work for you as 1:1 communication tool - leveraging the same “life cycle moments” for sales and service customers. We find the people where they spend their time – Facebook Media Network. The Affinitiv strategy leverages audience types including, but not limited to:
Our reputation management solutions help you maintain positive relationships with your customers through reliable, actionable data on-hand, so you can be sure that they are enjoying everything that a strong online reputation can enable. This includes: